Free delivery on UK orders over £10

International delivery from £4.99

Made in Somerset, England

Delivery & Returns

Latest Hermes Covid-19 Update

Please find some helpful information and instructions from Hermes, our core delivery service in the UK, below:

  • We are making some changes to the way our couriers deliver parcels to offer ‘contact-free delivery’ right to everyone’s doorsteps. These include:
    • – Asking customers to choose a safe place for deliveries. Anybody due to receive a parcel should visit the tracking section and choose ‘divert’ to select a safe place. This can also be done through our app, within the MyPlaces section.
    • – If a safe place hasn’t been chosen but there is somewhere safe to deliver the parcel, then couriers will leave it there, even when there is someone in the property. A photo will be taken and this will be included in the delivery notification email.
    • – For parcels requiring a signature, our couriers can temporarily do this on behalf of the customer to avoid unnecessary contact via hand-held devices. This will only happen when the customer opens the door and gives their name for security reasons. The courier will stay at least two steps away.
    • – If there is no safe place available, please be assured that we will always attempt delivery 3 times.

For the latest updates head here.


It is the responsibility of the buyer to make sure that she or he enters the address correctly. Please ensure the address you are entering is complete and accurate, as we cannot be held responsible for packages shipped with insufficient or undeliverable addresses.

The Real Shaving Company will begin to process your order immediately after you click the PLACE ORDER button. Our system processes orders immediately to distribute products quickly and accurately, therefore we are unable to modify details or cancel an order once it is submitted. There is an opportunity to review the shipping details before committing to placing the order, please review these carefully to ensure they are accurate and correct.

Please note: if there is no answer at the door when Hermes attempt to deliver your parcel, they will attempt to leave it in a safe place (including outside of the property). It is the customer’s responsibility to make sure that they are in when the parcel arrives. We are unable to accept any responsibility for damage or loss as a result of the customer not collecting the parcel directly.



We’ve tried to keep delivery prices down as much as possible. We use Hermes 48 as our delivery service.

UK Delivery Cost Expected Delivery Time
Flat Rate £2.95 2-3 working days
Free shipping for UK orders over £10 FREE 2-3 working days

*Worldwide deliveries (excluding Romania, Bulgaria, United Arab Emirates, South Africa, India, Thailand, Philippines, Australia and South America – covering the Falkland Islands, Argentina, Bolivia, Brazil, Chile, Columbia, Ecuador, French Guiana, Guyana, Malvinas, Paraguay, Peru, Suriname, Uruguay and Venezuela) are charged at a flat rate of £4.99 plus a handling fee.

International deliveries to Romania and Bulgaria will cost £19.68 plus a handling fee ; Australia will cost £23.04 plus a handling fee ; United Arab Emirates, South Africa, India, Thailand and the Philippines will cost £27.24 plus a handling fee ; and South America (covering the Falkland Islands, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, French Guiana, Guyana, Malvinas, Paraguay, Peru, Suriname, Uraguay and Venezuela) will cost £35.40 plus a handling fee.

Additional charges have been applied to these countries to cover the cost of an international tracked service (provided by DHL).

We usually expect international deliveries to take anywhere between 10-15 working days to arrive, however, as postal delays can sometimes happen, we are unable to investigate any orders that have failed to arrive until 18 working days have elapsed from your order being placed. If this is the case then please let us know by contacting [email protected].

Please note: some countries may incur additional customs charges, which will have to be covered by the customer.



We do everything we can to meet the delivery timings that we quote, but occasionally a parcel can be late (due to reasons that are out of our control).  As postal delays can sometimes happen , we are unable to investigate any UK orders that have failed to arrive until 10 working days have elapsed from your order being placed or 18 working days for international customers.



We hope that you are pleased with your order. However, if for any reason you are not entirely satisfied or you otherwise wish to cancel your order, you may return any unopened and unused items within 30 days of delivery for a full refund (excluding shipping costs) or alternatively for an exchange. All that we ask is that the returned product and packaging is sealed, hasn’t been used and is in a re-saleable condition as we will not be able to offer a refund/exchange for any goods that have shown use.

If you need to return something please notify us immediately by emailing; [email protected]

If you require a refund we will refund the price paid by you for the goods (excluding the initial standard delivery charge) within fourteen (14) days of receiving your returned goods, provided that you have returned the goods to us within 30 working days of delivery to you or your notifying us of cancellation.

Refunds will only be made against the original credit/debit card used.

If you cancel your order but do not return such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.

You are responsible for the shipping costs incurred when sending the products back to us unless faulty. Please retain your postal receipt until you are certain your parcel has been safely received by us at The Real Shaving Company. We prefer returns shipping via a recorded delivery method so your parcel can be tracked and delivered safely, we may need to see this if we fail to receive your package.


If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.

Please notify us immediately by emailing [email protected] To ensure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection by the carrier.

This policy is only applicable to purchases made online; we are unable to process returns for purchases made within a partnered retail location.


Delivery is via Royal Mail Airmail or courier such as DHL.



Delivery is via Royal Mail Airmail or courier such as DHL.

Please note: some countries may incur additional customs charges, which will have to be covered by the customer.


We cannot accept orders above 1.9kgs from the following countries:

Afghanistan Gabon Norway
Albania Gambia Oman
Algeria Georgia Pakistan
American Samoa Ghana Palau
Angola Gibraltar Palestine Authority
Anguilla Grenada Panama
Antigua & Barbuda Guadeloupe Papua – New Guinea
Argentina Guam Paraguay
Armenia Guatemala Peru




Guinea Poland
Azerbaijan Guyana Puerto Rico
Bahamas Haiti Qatar
Bahrain Honduras Reunion Island
Bangladesh Hungary Romania
Barbados Iceland Russia
Belarus India Rwanda
Belize Iraq Saipan
Benin Israel Samoa, West
Bermuda Ivory Coast Saudi Arabia
Bhutan Jamaica Senegal
Bolivia Jordan Serbia
Bonaire, Saba, St. Eustatius Kazakhstan Seychelles
Bosnia-Herzegovina Kenya Slovak Republic
Botswana Kuwait Slovenia
Brazil Kyrgyzstan South Africa
Brunei Latvia Sri Lanka
Bulgaria Lebanon St. Kitts & Nevis
Burkina Faso Lesotho St. Lucia
Burundi Liberia St. Maarten (NL)
Cameroon Libya St. Martin (FR)
Cape Verde Liechtenstein St. Vincent
Cayman Islands Lithuania Suriname
Chad Macedonia Swaziland
Chile Madagascar Switzerland
Colombia Malawi Tanzania


Congo Maldives Togo
Congo, Dem. Rep. of Mali Tonga
Cook Islands Malta Trinidad & Tobago
Costa Rica Marshall Islands Tunisia
Croatia Martinique Turkey
Curacao Mauritania Turks & Caicos Islands
Cyprus Mauritius Uganda
Czech Republic Micronesia Ukraine
Djibouti Moldova United Arab Emirates
Dominica Mongolia Uruguay
Dominican Republic Montenegro Uzbekistan
Ecuador Montserrat Vanuatu
Egypt Morocco Venezuela
El Salvador Mozambique Virgin Islands (GB)
Eritrea Namibia Virgin Islands (USA)
Estonia Nepal Wallis & Futuna

Falkland Islands

New Caledonia Zambia
Fiji Nicaragua Zimbabwe
French Guiana Niger
French Polynesia Nigeria