Free delivery on UK orders over £10

International delivery from £4.99

Made in Somerset, England

Delivery & Returns

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the address correctly. Please ensure the address you are entering is complete and accurate, as we cannot be held responsible for packages shipped with insufficient or undeliverable addresses.

The Real Shaving Company will begin to process your order immediately after you click the PLACE ORDER button. Our system processes orders immediately to distribute products quickly and accurately, therefore we are unable to modify details or cancel an order once it is submitted. There is an opportunity to review the shipping details before committing to placing the order, please review these carefully to ensure they are accurate and correct.

If your package is undeliverable, you will be notified as soon as the package is returned to our facility.

DELIVERY

HOW MUCH DOES DELIVERY COST AND HOW LONG WILL IT TAKE?

We’ve tried to keep delivery prices down as much as possible.

UK Delivery Cost Expected Delivery Time
Flat Rate £2.95 2-3 working days
Free shipping for UK orders over £10 FREE 2-3 working days
INTERNATIONAL DELIVERY

*Worldwide deliveries (excluding Romania, Bulgaria, United Arab Emirates, South Africa, India, Thailand, Philippines, Australia and South America – covering the Falkland Islands, Argentina, Bolivia, Brazil, Chile, Columbia, Ecuador, French Guiana, Guyana, Malvinas, Paraguay, Peru, Suriname, Uruguay and Venezuela) are charged at a flat rate of £4.99 plus a handling fee.

International deliveries to Romania and Bulgaria will cost £19.68 plus a handling fee ; Australia will cost £23.04 plus a handling fee ; United Arab Emirates, South Africa, India, Thailand and the Philippines will cost £27.24 plus a handling fee ; and South America (covering the Falkland Islands, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, French Guiana, Guyana, Malvinas, Paraguay, Peru, Suriname, Uraguay and Venezuela) will cost £35.40 plus a handling fee. Additional charges have been applied to these countries to cover the cost of an international tracked service (provided by DHL).

We usually expect international deliveries to take anywhere between 10-15 working days to arrive, however, as postal delays can sometimes happen, we are unable to investigate any orders that have failed to arrive until 18 working days have elapsed from your order being placed. If this is the case then please let us know by contacting [email protected].

Please note: some countries may incur additional customs charges, which will have to be covered by the customer.

 

DO YOU ALWAYS MEET YOUR DELIVERY TIMESCALES?

We do everything we can to meet the delivery timings that we quote, but occasionally a parcel can be late (due to reasons that are out of our control).  As postal delays can sometimes happen , we are unable to investigate any UK orders that have failed to arrive until 10 working days have elapsed from your order being placed or 18 working days for international customers.

 

WILL I GET BACK THE ORIGINAL POSTAGE AND PACKING CHARGES THAT I PAID IF I CANCEL MY ORDER?

We are happy to offer a refund on item(s) returned within 28 days of purchase date.

In the interests of hygiene we are unable to accept any items that have been used.

All products must be returned to: Returns, The Real Shaving Company, Station Road, Wellington, TA21 8NL, UK

You are responsible for the shipping costs incurred when sending the products back to The Real Shaving Company unless faulty. We will refund in full on receipt of the items for damaged, defective or incorrectly sent products and a refund will be issued through the method used for payment.

Please retain your postal receipt until you are certain your parcel has been safely received by us at The Real Shaving Company. We prefer returns shipping via a recorded delivery method so your parcel can be tracked and delivered safely. (We may need to see this if we fail to receive your package.)

Simply return the items in the packaging, fill in the returns form and put it in back in the packaging. Stick the return label on the packaging. We will send you a confirmation of receipt and also when the refund has been processed.

 

USA AND CANADA SHIPPING NOTES

Delivery is via Royal Mail Airmail or courier such as Fed Ex.

 

REST OF THE WORLD SHIPPING NOTES

Delivery is via Royal Mail Airmail or courier such as Fed Ex.

Please note: some countries may incur additional customs charges, which will have to be covered by the customer.

INTERNATIONAL WEIGHT RESTRICTIONS

We cannot accept orders above 1.9kgs from the following countries:

Afghanistan Gabon Norway
Albania Gambia Oman
Algeria Georgia Pakistan
American Samoa Ghana Palau
Angola Gibraltar Palestine Authority
Anguilla Grenada Panama
Antigua & Barbuda Guadeloupe Papua – New Guinea
Argentina Guam Paraguay
Armenia Guatemala Peru

Philippines

Aruba

Australia

Guinea Poland
Azerbaijan Guyana Puerto Rico
Bahamas Haiti Qatar
Bahrain Honduras Reunion Island
Bangladesh Hungary Romania
Barbados Iceland Russia
Belarus India Rwanda
Belize Iraq Saipan
Benin Israel Samoa, West
Bermuda Ivory Coast Saudi Arabia
Bhutan Jamaica Senegal
Bolivia Jordan Serbia
Bonaire, Saba, St. Eustatius Kazakhstan Seychelles
Bosnia-Herzegovina Kenya Slovak Republic
Botswana Kuwait Slovenia
Brazil Kyrgyzstan South Africa
Brunei Latvia Sri Lanka
Bulgaria Lebanon St. Kitts & Nevis
Burkina Faso Lesotho St. Lucia
Burundi Liberia St. Maarten (NL)
Cameroon Libya St. Martin (FR)
Cape Verde Liechtenstein St. Vincent
Cayman Islands Lithuania Suriname
Chad Macedonia Swaziland
Chile Madagascar Switzerland
Colombia Malawi Tanzania

Thailand

Congo Maldives Togo
Congo, Dem. Rep. of Mali Tonga
Cook Islands Malta Trinidad & Tobago
Costa Rica Marshall Islands Tunisia
Croatia Martinique Turkey
Curacao Mauritania Turks & Caicos Islands
Cyprus Mauritius Uganda
Czech Republic Micronesia Ukraine
Djibouti Moldova United Arab Emirates
Dominica Mongolia Uruguay
Dominican Republic Montenegro Uzbekistan
Ecuador Montserrat Vanuatu
Egypt Morocco Venezuela
El Salvador Mozambique Virgin Islands (GB)
Eritrea Namibia Virgin Islands (USA)
Estonia Nepal Wallis & Futuna
Ethiopia

Falkland Islands

New Caledonia Zambia
Fiji Nicaragua Zimbabwe
French Guiana Niger
French Polynesia Nigeria

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